Very professional. High level.of expertise. Helpful and efficient service. Do not patronise people with limited IT skills. Reasonable pricing policy.
Say hello. Smile. Listen to the customer's questions. Don't be condescending. Acknowledge a waiting customer.
I have been a customer here for several years. I need to be on line and mobile most of the day. I need a place where I can talk directly to people who can fix things or set me up face to face on lap top or desk top.. These guys do a great job fast, efficient expert service at reasonable prices. Latest is a Lap Top upgrade all sorted and data and programs transferred in a few hours.
We have used Micro Plus in the past without problems, but an Australian visitor who was with us on Tuesday bought "My Passport" on his credit card. He'd told us that he was buying it for himself, when in fact he was giving is to us as we'd told him we were going to buy a bigger-capacity data stick in the next week or so.I called the store today (Wednesday) to explain the situation: that we already have an external back-up device, so could we please simply exchange this device for a data stick (we're not interested in the monetary value, and have no idea of the cost of the item), but that the visitor had left and we had no receipt.I was told by the employee, who was obviously the person who had conducted the transaction as he clearly remembered it, that there was a strict 'no refund' policy. He had asked our visitor if he wanted a receipt, but the reply was no thanks.So, a brand new, unused item, that we wished to simply exchange for something of much lower value, and the answer is an emphatic 'no'.So much for "customer service", and we know from whom we will not be buying in the future.
Recommended by family members who have used them several times.Micro Plus certainly lived up to their reputation. Fantastic knowledgeable service from Aaron who explained all the technical details of the laptops in a simple and understandable manner. Excellent value for money and the laptop was completely set up for us as well. We would definitely second the family recommendation and it was worth our trip from Cambridge.
Micro Plus Computers is a UK Electronics Store based in Oswestry, West Midlands. Micro Plus Computers is located at 8, The Tradestop Estate, Maes-Y-Clawdd, Oswestry SY10 8NU, UK.
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